Terms & Conditions

1. Services

Dominion Reach Media provides the following services to churches and faith-based organizations:

• Branding and logo design
• Website design and development
• Media production (flyers, animated flyers, sermon shorts, celebration graphics)
• Marketing and advertising (social media management, Facebook & Instagram ads)
• CRM platform access and automation
• Worship platform access (MinstrelFlow)
• Church startup kits and complete growth systems

Specific deliverables, timelines, and pricing for each engagement are defined in the selected package or a separate service agreement.

2. Accounts

To access the CRM or MinstrelFlow platforms, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately at security@dominionreachmedia.com of any unauthorized use.

3. Subscriptions and Billing

• Monthly subscription packages (Media Essentials, Growth Package, Kingdom Impact) are billed on a recurring monthly basis until cancelled.
• One-time service packages (website builds, startup kits, growth systems, crusade launches) are billed at the time of purchase.
• Payments are processed securely through Base44 Payments (powered by Wix Payments).
• All prices are listed in USD. Taxes may apply where required by law.
• You may cancel a subscription at any time. Cancellation takes effect at the end of the current billing cycle. No refunds are issued for partial billing periods.

4. Refund Policy

• Monthly subscriptions: No refunds for partial months. Cancel before your next renewal to avoid future charges.
• One-time services: If work has not yet begun, a full refund is available within 48 hours of purchase. Once work has commenced, refunds are evaluated on a case-by-case basis based on work completed.
• Custom projects: Governed by the terms of the individual service agreement or invoice.

To request a refund, contact billing@dominionreachmedia.com.

5. Client Responsibilities

• Provide timely access to materials, content, and approvals needed to deliver services.
• Ensure you have the rights to all assets, images, logos, and media you provide to us.
• Respond to requests for feedback within a reasonable timeframe to avoid project delays.
• Maintain the accuracy of contact and billing information in your account.

Delays caused by lack of client response or missing materials may extend project timelines.

6. Intellectual Property

Upon full payment, all final deliverables (logos, graphics, websites, media assets) are transferred to the client for use in their ministry. Dominion Reach Media retains:

• The right to display completed work in our portfolio and marketing materials.
• Ownership of underlying templates, tools, frameworks, and proprietary processes used to create deliverables.
• The right to reference the client relationship in case studies and client lists.

The Dominion Reach CRM and MinstrelFlow platforms and their underlying software remain the property of Dominion Reach Media. Clients receive a license to use these platforms for the duration of their subscription.

7. Acceptable Use

You agree not to:

• Use our services or CRM platform for any unlawful purpose.
• Upload or distribute content that is harmful, offensive, infringing, or violates the rights of others.
• Attempt to disrupt, hack, or reverse-engineer our systems or the CRM platform.
• Resell or sublicense access to the CRM platform without authorization.
• Use automated tools to scrape or extract data from our website.

8. Service Availability

We strive to maintain high uptime for the CRM platform but do not guarantee uninterrupted access. Scheduled maintenance, updates, and unforeseen technical issues may cause temporary downtime. We are not liable for disruptions beyond our control.

9. Limitation of Liability

To the maximum extent permitted by law, Dominion Reach Media shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability for any claim shall not exceed the amount you have paid us for the specific service giving rise to the claim in the preceding 12 months.

10. Indemnification

You agree to indemnify and hold harmless Dominion Reach Media, its owners, and contractors from any claims, damages, or expenses arising from your use of services, your content, or your violation of these Terms.

11. Termination

We may suspend or terminate your access to the CRM platform or services if you violate these Terms or engage in conduct harmful to us or other users. Upon termination, your right to use the platform ceases immediately. Sections on intellectual property, liability, and indemnification survive termination.

12. Governing Law

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Texas.

13. Changes to These Terms

We may update these Terms at any time. The updated version will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the revised Terms.

14. Contact Us

If you have questions about these Terms, contact us at:

• Email: legal@dominionreachmedia.com
• Phone: +1 (214) 251-3586
• Website: dominionreachmedia.com