Privacy Policy

1. Information We Collect

Information you provide directly:

• Contact information (name, email, phone number) when you submit a consultation request or contact form.
• Church or organization details (name, address, website) provided during onboarding or project intake.
• Payment-related information processed securely through our payment provider, Base44 Payments (powered by Wix Payments). We do not store full credit card numbers on our servers.
• Communications and content you share with us (sermon media, branding assets, event details) for the purpose of delivering services.

Information collected automatically:

• Device and browser information, IP address, and usage data (pages visited, time spent, referral source).
• Cookies and similar technologies used to remember preferences and analyze traffic.

2. How We Use Your Information

• To provide media, marketing, web development, and CRM services to your church or organization.
• To process payments and manage subscriptions.
• To respond to inquiries and provide customer support.
• To send important account, service, and billing notifications.
• To improve our website, services, and user experience.
• To send marketing communications where you have opted in. You may unsubscribe at any time.

3. Platform Data (CRM & MinstrelFlow)

When you use the Dominion Reach CRM platform, you may input member, visitor, and contact data for your church. When you use MinstrelFlow, you may upload songs, lyrics, chord charts, and audio for your worship team. You retain ownership of this data. We act as a processor on your behalf and will not sell, share, or use your platform data for any purpose other than providing and improving the platforms. You may export or delete your data at any time.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, analyze traffic, and enhance user experience. You can control cookies through your browser settings. Disabling cookies may affect certain features of the site.

5. How We Share Your Information

We do not sell your personal information. We may share data with:

• Service providers and vendors who help us operate (payment processors, hosting, analytics, email tools) — under strict confidentiality agreements.
• Your consent or at your direction.
• Legal authorities if required by law or to protect our rights, users, or safety.

6. Data Security

We implement industry-standard technical, administrative, and physical safeguards to protect your information. However, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After termination, we will delete or anonymize your data within a reasonable period, unless retention is required by law.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Opt out of marketing communications.
• Withdraw consent for data processing where applicable.

To exercise any of these rights, contact us at privacy@dominionreachmedia.com.

9. Children's Privacy

Our services are designed for churches and organizations, not for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will be communicated via email or a prominent notice on our website.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: privacy@dominionreachmedia.com
• Phone: +1 (214) 251-3586
• Website: dominionreachmedia.com